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Contacting TDP

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  • Contacting TDP

    I've filled out two contact forms in the last few days but haven't heard from anyone? How can I get in touch with someone that can help me?

  • #2
    Hi Pam! We processed your refund request yesterday morning when it was received in our Helpdesk account... but it often takes 12-24 hours for PayPal to process those, so we were waiting to receive the confirmation that it was completed before letting you know to check your account.
    ~ Laura ~

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    • Laura Passage
      Laura Passage commented
      Editing a comment
      I'll go check on it right now and see if it still shows up as pending, or completed, on our end.

    • Laura Passage
      Laura Passage commented
      Editing a comment
      UPDATE -- we just received the 'refund confirmation' e-mail from PayPal. I'll e-mail you more details (and to check w/ you to make sure it came through on your end, as well).
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